Terms And Conditions

Terms & Conditions – Crystal Linen House Laundry  

1. Introduction 

CRYSTAL LINEN HOUSE LAUNDRY L.L.C maintains the website https://www.linenhouse.ae/ (“Site”). 

By accessing our website, mobile application, or using our services, you agree to be bound by these Terms & Conditions. 

2. Country of Domicile & Governing Law 

United Arab Emirates is our country of domicile. 

Any purchase, dispute, or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of the United Arab Emirates. 

3. Services 

We provide laundry, dry cleaning, pressing, and garment care services as described on our website and mobile application. Service availability may vary based on location and operational capacity. 

4. Orders 

All orders placed through our platform are subject to acceptance. We reserve the right to refuse or cancel any order at our discretion. 

5. Pricing & Payments 

Visa or MasterCard debit and credit cards in AED will be accepted for payment. 

The displayed price and currency at the checkout page will be the same price and currency printed on the transaction receipt. The amount charged to the card will be shown in the cardholder’s currency. 

6. Customer Responsibilities 

Customers are responsible for:  

• Providing accurate contact and address information  
• Checking garments for personal items before pickup  
• Informing us of any special care instructions 

7. Age Restriction 

Customers who are minors / under the age of 18 shall not register as users of the website and shall not transact on or use the website. 

8. Liability 

Crystal Linen House Laundry takes full responsibility for the professional care and handling of garments entrusted to us throughout the service process. 

However, we shall not be held responsible for:  

• Normal wear and tear  
• Fabric defects or weak fibers  
• Color fading, shrinkage, or damage caused by incorrect or missing care labels 

9. Sanctioned Countries 

We will not trade with or provide any services to OFAC and sanctioned countries. 

10. Records & Account Security 

Cardholders must retain a copy of transaction records and the policies and rules of https://www.linenhouse.ae/. 

Users are responsible for maintaining the confidentiality of their account information. 

11. Privacy 

Personal data is collected and processed in accordance with our Privacy Policy. 

12. Amendments 

We reserve the right to modify these Terms & Conditions at any time. Updated versions will be published on our website or mobile application. 

13. Contact Information 

For any questions regarding these Terms & Conditions, please contact us at: 

Email: support@linenhouse.ae 

Mobile: +971-501260555 

Whattsapp:+971-501260555 

Office:9714 2764363 

Head office: officd 108,Bayswater Tower,Business bay,Dubai,UAE 

PO BOX:35772